HandlinkPrivacy Policy
Last updated: 23 July 2026
Handlink is operated by Citadene Technologies (Pty) Ltd (Registration No. 2025/296372/07), South Africa — the responsible party for the personal information described below.
This is a starting template, not legal advice. It describes, in plain terms, what Handlink actually collects and does today. Have it reviewed by a lawyer before relying on it — especially since Handlink is used worldwide and different regions have their own real requirements (GDPR-style, CCPA-style, and others) that generic template text can't correctly cover on its own.
What we collect
When you book an appointment: your name, email, phone number, and any notes you add for the business. When you sign up a business or freelance listing: your name, business name, email, phone, category, location, and a description. Payment is handled by PayFast — we never see or store your card details.
Identity verification (optional)
Businesses can opt in to identity verification by submitting a photo ID and a selfie. These are stored in a private, access-controlled file store — never public, never shown to customers — and are only ever viewed by an admin reviewing the request, or by the business itself viewing its own submission. Approved verification photos are kept indefinitely unless the business asks for deletion.
Cookies
Handlink uses a session cookie to keep you signed in, and a small preference cookie (handled_intent) that remembers whether you came to browse or to list a service, so we don't ask twice. We don't use third-party advertising or tracking cookies.
Who sees what
A business only sees the booking details a customer provides for their own bookings — never a customer's contact info for quote-request conversations before a quote is accepted (all messaging happens through Handlink's own message thread instead). Handlink's admins can see platform-wide data for support, fraud prevention, and identity-verification review.
Data retention
Booking and account records are kept for as long as the account is active, plus a reasonable period for legal, tax, and dispute-resolution purposes. You can ask us to delete your data by contacting the business you booked with, or Handlink directly.
Contact
Questions about this policy? Reach out through the business you're working with, or via Handlink's admin contact.